Lifetime Service DBU
The Lifetime Service DBU department at MHS Conveyor is your Authorized Distributors resource for on-going support and maintenance of your material handling equipment. Working with your Authorized Distributors, Lifetime Service DBU can continue to assist in keeping your equipment operating at peak performance levels, leaving you free to concentrate on your core business. Beyond our standard warranty, Lifetime Service DBU can offer programs specific tailored to your specific equipment needs. Contact your local Distributor for assistance.
24/7/365 Technical Support
MHS Conveyor offers technical support as part of our standard warranty. Technical support is managed by Distributor Services and is available through your Distributor, Monday through Friday, and via an emergency response process designated for after hours, weekends, and holidays.
During Normal Business Hours
8 AM to 5 PM, Monday through Friday, contact your Distributor for the appropriate resource.
Phone: 231-798-4547
Emergency Service
MHS Conveyor will support you in any way possible, and has the ability to dispatch trained field engineers to help get your equipment back to full operational capacity. Our skilled and experienced Field Service Engineers have the knowledge and resources to diagnose and fix problems in the shortest time possible. To expedite support please have available the Job Number, the Item Number, and a description of the issue. This information can be found on the bed label attached to each bed during manufacturing.
After 5 PM, Monday through Friday, weekends, and holidays, we are able to assists Distributors via a Emergency Service hotline set up with an automated attendant service to contact the appropriate personnel.
After hours emergencies (24 Hour): 231-798-4818
Equipment Audits
MHS Conveyor has a staff of highly trained and experienced technical engineers that are available to support your equipment needs. We will perform an independent audit of your current equipment conditions and provide a detailed report along with recommendations of items in need of repair or replacement.
Problems start out as symptoms. An equipment audit can spot symptoms before they become problems. The result is less downtime.
Contact your local Authorized Distributor for a quote.
Spare Parts Ordering
MHS Conveyor Equipment Warranty
Warranty Process
Warranty Specialists are available during normal business hours
Monday – Friday 8 am to 5 pm Eastern Time
231.798.6155
